Privacy Policy

Return & Exchange Eligibility
Need to return an item, please email us at customerservice@homeprise.com and a customer servicerepresentative will assist you in the process.
Items must be in new condition and in the original packaging to qualify for a refund (please do not assemble or modify the product in any way). The few exceptions that cannot be returned including:
  • Clearance Items*
  • Gift Certificates
  • Special Order** items
  • Wallpaper orders
  • Items Marked “Non-Returnable”
Clearance Items
As stated at the time of your purchase, clearance items cannot be returned. However, if you received this item and find there is substantial damage or some other issue, please get in touch with us. Of course we want to be fair.
Special Order items
Special orders are defined as orders that are made directly through a customer service representative and the product description and receipt for which clearly state returns are not allowed and or are notated in the product description as SPECIAL ORDER. Special order items cannot be returned or exchanged. Special order items can be cancelled with 72 hours of being placed. Special orders are not available for cancellation after 72 hours. 
What if My Order Arrives Damaged?
We curate for quality. If an item does arrive damaged or with parts missing, please notify us within 30 days. We’re happy to send you replacement parts as soon as possible.
If your product has a manufacturer’s defect, we can either replace the defective part, or, if necessary, the entire unit.
We select only the most reliable, highest quality products and the most reputable manufacturers to work with. If you have any issues or questions, don’t hesitate to email us at customerservice@homeprise.com
Ordering Replacement Parts
Please email us at customerservice@homeprise.com to order replacement parts for your order.
Returem Procedures
Customers must contact us in advance of returning items to receive a Return Authorization Number and appropriate instructions. Returns sent that do not include Return Authorization will not be accepted.
Please contact customer service (Customerservice@homeprise.com) for more information on returning an item and to receive a Return Authorization.